Refund & Return Policy – Black Portal Merch

At Black Portal Merch (blackportalmerch.com), we want you to love what you order. Each piece is made with care, and your satisfaction is important to us. Because our products are made-to-order, we do not accept returns or offer refunds except in cases where your item arrives damaged, defective, or incorrect.

Order Issues

• If your item arrives with a print error, is damaged in shipping, or you received the wrong product, please contact us within 7 days of delivery.
• Email us at support@blackportalmerch.com with your order number, a description of the issue, and clear photos so we can make it right.
• Once verified, we’ll send you a replacement at no additional cost.

Non-Returnable Items

• Because all products are custom-printed and made just for you, we cannot accept returns for:
  • Wrong size ordered
  • Buyer’s remorse (changed your mind, etc.)
  • General wear and tear after use

Exchanges

• We do not offer exchanges for size or style. Please double-check the size chart on each product page before ordering.

Refunds

• Refunds are only issued if we cannot replace a defective or incorrect item.
• Once approved, your refund will be processed back to your original payment method.

Shipping Returns

• Please do not send your purchase back without contacting us first. Unauthorized returns will not be accepted.

Questions?

If you have any questions about this policy or need help with an order, reach out to us at:
📧 support@blackportalmerch.com